Moddtech MSP is an all-inclusive managed service provider package combining IT operations, cybersecurity, cloud infrastructure, and user support under one monthly contract. It replaces reactive break-fix IT with proactive, SLA-backed technology management.
Who it's for
Small and mid-sized businesses that want a single-vendor IT solution, growing companies tired of juggling multiple tech vendors, and organizations that need enterprise-grade IT without hiring an enterprise-sized team.
  • Get everything IT-related handled by one team
  • Pay a predictable monthly fee regardless of ticket volume
  • Receive 24/7 monitoring, help desk, and incident response
  • Maintain SOC 2 and HIPAA-ready security practices
  • Focus on your business while we handle the technology
Process

How it works, step by step

01
Discovery Call
30-minute call to understand your current IT state, pain points, and scale. Outcome: custom proposal with pricing.
02
IT Audit
Deep-dive inventory of your hardware, software, security posture, and current vendor contracts. Findings documented with recommendations.
03
Transition & Onboarding
30-day roadmap covering knowledge transfer, credential migration, tool deployment, and team training. SLA begins on day 31.
04
Active Management
24/7 monitoring, proactive maintenance, help desk, security operations. Monthly account reviews with your assigned account manager.
05
Quarterly Strategy
Business reviews covering IT roadmap, budget, and growth planning. Technology recommendations tied to your business goals.
Our toolbox
10
+

technologies in rotation.

Picked per project — never one-size-fits-all. Hover any tile to learn what we use it for.
12
Years compounded
10
Active stacks
24/7
On-call coverage
React
GSAP
FAQ

Questions we hear most often.

Don't see what you're looking for? Ask us directly — bilingual response within one business day.

What does the Moddtech MSP package include?

Everything: Microsoft 365 administration, server and network management, endpoint management (laptops, phones), cloud infrastructure (AWS, Azure), cybersecurity monitoring, help desk support, employee onboarding/offboarding, and IT procurement assistance.

How is MSP different from project-based IT?

Project-based IT fixes problems after they happen. An MSP prevents problems proactively, monitors systems 24/7, and gives you a predictable monthly bill instead of surprise emergency invoices.

What's in the SLA?

Response time targets (15 minutes for critical issues), uptime guarantees (99.9% on managed infrastructure), and resolution targets (4 hours for high priority). We credit your account if we miss.

How are clients priced?

Per-user pricing with scaling tiers based on infrastructure complexity. Most plans include unlimited help desk tickets. Custom enterprise contracts available for larger organizations.

Can you take over from our current IT provider?

Yes. Our onboarding process includes knowledge transfer from existing vendors, credential migration, documentation, and tool deployment. 30-day onboarding included on annual contracts.

What if we grow or shrink?

Plans flex with your headcount. Add users instantly through our onboarding process; remove users without penalty. Most clients grow through us rather than switch vendors.

IT without the headaches

Most businesses under 500 employees can't justify a full internal IT department — but still need enterprise-grade IT support. Moddtech MSP is the answer: all the capability of a full IT team, available as a monthly subscription, for less than the cost of one senior hire.

Everything under one roof

No more juggling vendors for help desk, security, cloud, and networking. One contract, one SLA, one point of accountability. When something breaks, you know exactly who to call.

Security baked in

Modern IT is indistinguishable from security. Our MSP packages include endpoint protection, patch management, MFA enforcement, phishing simulations, and 24/7 security monitoring. Compliance support (SOC 2, HIPAA, PCI) available.

Proactive, not reactive

Break-fix IT makes money when things go wrong. MSP is the opposite: we profit when your systems just work. That aligns our incentives with yours — stability, security, and predictable spend.

Featured case studies

Outcomes, not output.

Next step
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Custom websites, e-commerce, and web apps engineered for performance, accessibility, and growth. We respond to every consultation request within one business day, in English or Spanish.
Schedule a consultation
Hermosillo MX
+52 (662) 268-5784 or email us
Portland OR
+1 (503) 388-9876 or email us
LET'S WORK TOGETHER
Microsoft 365, Azure, AWS, Google Workspace, Intune, Jamf, ConnectWise, Kaseya, CrowdStrike, Meraki, Fortinet, SonicWall